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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@starprocombat.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@starprocombat.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@starprocombat.com.

EU customers have the right to cancel their order within 14 days of receiving their goods without giving any reason (cooling-off period). To exercise this right, please contact us at support@starprocombat.com within 14 days of delivery. Refunds will be issued within 14 days of us receiving the returned item.

Starpro Combat products can be returned or exchanged within 30 days of purchase. To be eligible for return, the product must be unworn, unused and unwashed. The original tags and packaging of the product must be completely intact. The product must be clean, with no signs of wear or damage, such as scuffing or wrinkling. To complete your return, we require a receipt or proof of purchase. Starpro Combat is not responsible for any damages during shipping of the return items. In case of return, customers will be responsible for paying any necessary shipping charges incurred. 

Once the customer receives their order, we do not offer refunds for any reason other than damaged products or wrong items delivered. To initiate a refund, customers must provide evidence of the damage or incorrect item received. Customer must notify us within 30 days of receiving their order to be eligible for a refund. Refund will be processed once the returned item has been received and inspected. Customers are responsible for the return shipping costs unless the product is damaged or the wrong item was delivered. Refunds will be issued in the original form of payment.

Only items purchased from Starprocombat.com can be returned through this process. Instructions regarding return labels will be communicated to the customer on the email they provide once purchase of goods is finalized.

NON-RETURNABLE ITEMS:
In the interest of health and safety, certain products cannot be exchanged or refunded if the packaging is open, even if they are new. These include:
- Undergarments
- Mouth guards
- Compression wear
- Protective cups and other items of intimate use
- Once the customer receives their order, we do not offer refunds for any reason other than damaged products or wrong items delivered.

TERMS FOR EXCHANGE OF GOODS (IF APPLICABLE):
We only exchange items if they are defective or damaged. Items must be sent back unused, in the condition in which they were received. For exchange requests, the customer will be responsible for paying the return shipping charges for the products.

Simply fill out the RMA form stating the reason for return/exchange. The returns will be processed within 5 business days after arrival at our warehouse. This policy does not cover normal wear and tear that can occur while using the product. Please ensure products are sent to the right address:

UK PURCHASES
Scan Global Logistics
Unit 14, 5 Mills Road 
Aylesford Kent, ME20 7NA, UK

EU PURCHASES

Ludwig-Erhard-Straße 4,
Mayen,
56727,
Germany

US PURCHASES

790 Wesel Boulevard,
Suite 100, Hagerstown,
MD, 21740,
United States