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PRIVACY POLICY

It is Starpro Combat’s policy to respect your privacy regarding any information you may share, or that we may collect through our website. This Privacy Policy applies to starprocombat.com (hereinafter, “us”, “we”, “Starpro Combat” or “starprocombat.com”). We are committed to protecting personally identifiable information that you may provide us. We have adopted this Privacy Policy to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose this information to third parties.

This Privacy Policy applies only to information we collect through our website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and Conditions posted on our website, set forth the policies and rules governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.

Website Visitors Information

Like most website operators, Starpro Combat collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Starpro Combat’s purpose in collecting non-personally identifying information is to better understand how Starpro Combat’s visitors use its website. From time to time, Starpro Combat may release non-personally-identifying information in the aggregate, e.g., by publishing a report on the usage of its website.

Starpro Combat also collects information that is potentially personally-identifying, such as Internet Protocol (IP) addresses for users who are logged in, and for users who leave comments on starprocombat.com blog posts. Starpro Combat only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of personally-identifying information Certain visitors to Starpro Combat’s websites choose to interact with Starpro Combat in ways that require Starpro Combat to gather personally-identifying information. The amount and type of information that Starpro Combat gathers depends on the nature of the interaction.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about the preferences of you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they think will be of most interest to you. This Privacy Policy covers the use of cookies by Starpro Combat and does not cover the use of cookies by any advertisers.

Links to External Sites

Our service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

Starprocombat.com uses Google AdWords for remarketing

Starprocombat.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own Privacy Policy and Google’s Privacy Policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Aggregated Statistics

Starpro Combat may collect statistics about the behaviour of visitors to its website. Starpro Combat may display this information publicly or provide it to others. However, Starpro Combat does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, Starpro Combat uses “Cookies”, similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Starpro Combat uses cookies to help Starpro Combat identify and track visitors, their usage of starprocombat.com, and their website access preferences. Starpro Combat visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Starpro Combat’s websites, with the drawback that certain features of Starpro Combat’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Starpro Combat’s use of cookies.

E-commerce

Those who engage in transactions with Starpro Combat – by purchasing Starpro Combat’s services or products, are asked to provide additional information, including where necessary the personal and financial information required to process those transactions. In each case, Starpro Combat collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Starpro Combat.

Starpro Combat does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Changes to the Privacy Policy

Although most changes are likely to be minor, Starpro Combat may change its Privacy Policy, and in Starpro Combat’s sole discretion. Starpro Combat encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

PLEASE MAKE SURE TO READ AND UNDERSTAND THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

Users of this website must agree that activities performed on this site are subject to given but not limited to terms and conditions and applicable law. In the case of any conflict or disagreement to give, we would request you not to use the site unless you are clear.

Intellectual Property

The entire content included in this site is the property of STARPRO COMBAT or its right owner including but not limited to material protected by Copyright, Trademark or Patent law. All trademarks, service marks and trade names (STARPRO COMBAT, STARPRO COMBAT UK, and STARPRO COMBAT logo) are owned, registered and/or licensed by STARPRO COMBAT. All product designs, color, patterns, and technologies are Patent of STARPRO COMBAT. All content on the website including but not limited to text, scripts, code, images, designs, graphics, sounds, music, videos, size charts, blogs, interactive features and all other content is a collective work under copyright laws and is the exclusive property of STARPRO COMBAT; All rights reserved.

The user may download, display, save, print or copy, subject to any agreed upon restriction or limitations regarding material or product, the content of this website for personal non-commercial use or to place an order or to sign a contract with STARPRO COMBAT. Any other use apart from personal, non-commercial use, including but not limited to the reproduction, distribution, presentation or transmission of the content of this website is strictly prohibited, unless and until authorized by STARPRO COMBAT.

Warranty Disclaimer

The content and the products on the website are provided on "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, STARPRO COMBAT disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. STARPRO COMBAT does not represent or warrant that the functions contained in this website will be uninterrupted or error-free, that the defects will be corrected, or that this website or the server that makes the website available are free of viruses or other harmful components.

STARPRO COMBAT does not make any warrantees or representations regarding the use of the materials in this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

STARPRO COMBAT shall not be responsible for any special, consequential or direct damages that result from use of, or the inability to use all or parts of this website or the performance of the products purchased from this website or the demeanor of other user and user generated material, even if STARPRO COMBAT has been advised of any such possibility of damage.

You undertake total responsibility for the use of this website and if STARPRO COMBAT is found to be liable for any damage which is in anyway relevant to your use of this website, STARPRO COMBAT’s liability shall not exceed £50. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

During the event when an STARPRO COMBAT product is mistakenly listed at an incorrect price or wrong discount offer; STARPRO COMBAT reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or order placed in event of the wrong campaign. STARPRO COMBAT reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled; STARPRO COMBAT shall issue a credit to your account that has been used to make payment in the amount of the incorrect price.

Product Orders

Community Guidelines
1. Interactive Areas
2. Services of STARPRO COMBAT sometimes contain community feature e.g. Product reviews, blogs, event posts. When you post content through these features that content may become public. We may, but do not always, monitor our community features, and ultimately you are responsible for your interactions with other users. So please use good judgment and play fair.
You are solely responsible for your interactions with other people, whether online or in person. STARPRO COMBAT is not responsible or liable for any loss or damage resulting from any interaction with other users of this website, people you meet through the website or persons who find you because of information posted on, by or through the website. You agree to take reasonable precautions in all interactions with other users on the website and conduct any necessary investigation before meeting another person. STARPRO COMBAT is under no obligation to become involved with any user dispute but may do so at its own discretion.
User Guidelines
While posting comments on this website or any social media relevant to this website you shall abide by the user guidelines as below. If you violate the User Guidelines, we reserve the right to terminate your access to the Service(s).
No Explicit Content: Posting sexually explicit material, obscene content may lead towards revoking your rights to use the service.
No Discriminatory or Abusive Content, or Personal Attacks or Insults.
Stay positive – while posting, you should ensure that you are not posting any hateful, harassing or infuriating to other members.
You should refrain from making any comments or posts that depict derogatory reference to anyone’s gender, religion and it should not express any kind of stereotype towards any ethnic group or communities.
No Hijacking, Trolling, or Flame-baiting: All the participants of the forum shall make sure that they stay on-topic and should refrain from taking the thread off-topic; which is considered as hijacking. Either contribute to the forums in a positive way or refrain from posting in the thread at all.
No Harm to Minors: The usage of service that can be harmful to the minors is not allowed.
No Sending Spam and Junk Mail: Spamming other members is not permitted. It includes spamming by posts or replies in the post.
No Illegal Content: Advocacy of promotion of illegal or fraudulent content is not allowed and may be punishable by law.
No Soliciting Personal Data: Members are not allowed to post any personal data from any third-party sources including photographs and other personal information of any other member.
No Public Posting of Private Conversations: Members are not allowed to post any messages of email communication from any other user, admin or moderator. This may lead towards termination of using the service.
No Breach of Legal Duty: Don’t post Content that is in breach of any contractual or other legal duty owed to a third party.
No Deceptive or Fraudulent Links: Putting fraudulent links with a wrong source and/or description is not allowed. This also includes embedded links that lead towards a pop-up ad.
No Impersonating STARPRO COMBAT Sports or Others: Don’t post Content that is likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person, including with STARPRO COMBAT. Creating an account for the purposes of deceiving other user or to work around a Services suspension is not permitted and will be grounds for a permanent ban from the Services.
Other: Don’t post Content that contains anything that, in STARPRO COMBAT’S sole determination, is objectionable or inhibits any other person from using or enjoying the Services, or that may expose STARPRO COMBAT or our user to any harm or liability of any kind.
If we determine that you are violating the User Guidelines or otherwise have breached the Terms, we may take actions to address the issue, including, but not limited to, terminating your right to use the Services, removing your User-Generated Content, taking legal action against you (in which case you agree that we may recover reasonable costs and attorneys’ fees) or disclosing information to law enforcement authorities. We reserve the right to enforce, or not enforce, these Community Guidelines in our sole discretion, and they don’t create a duty or contractual obligation for us to act in any particular manner.
Objectionable User-Generated Content
It’s a big bad Internet out there, and people post inappropriate stuff on user-generated content sites all the time. We do our best to keep the community safe and secure (user respecting the Community Guidelines helps), but you still might run into bad stuff before we have a chance to take it down. If you spot any objectionable Content, please let us know.
While we require all of our users to comply with the Community Guidelines and reserve the right to monitor for violations, we ultimately cannot guarantee they will comply with the Community Guidelines or these Terms. If you believe any Content submitted to our Services violates the Community Guidelines, or if you know or suspect that someone is misusing your User-Generated Content, please report it to support@starprocombat.com. By consenting to the Terms, you understand and acknowledge that when you access or otherwise use the Services:
You may be exposed to User-Generated Content from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User-Generated Content.
You may be exposed to User-Generated Content shared by another user that is offensive, indecent, or otherwise objectionable.

Miscellaneous

Your use of this website shall be governed in all respects by the laws of the United Kingdom, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Website (including but not limited to the purchase of STARPRO COMBAT products) shall be in the state or Civil Court of England and Wales.

Any cause of action or claim you may have with respect to this Website (including but not limited to the purchase of STARPRO COMBAT products) must be commenced within 90 days after the claim or cause of action arises. STARPRO COMBAT’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. STARPRO COMBAT may assign its rights and duties under this Agreement to any party at any time without notice to you.

Indemnification

You agree to indemnify, defend, and hold harmless STARPRO COMBAT, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.

Term; Termination

These terms and conditions are applicable to you upon your accessing the Website and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by STARPRO COMBAT without notice at any time, for any reason. STARPRO COMBAT reserves the right in its sole discretion to terminate your account, delete your profile and any of your User Generated Content, and restrict your use of all or any part of the Forum for any or no reason, without notice, and without liability to you or anyone else.

You understand and agree that some of your User Generated Content, such as that which is displayed outside your profile, in activity feeds, in other parts of the Website, or on other Forum (e.g., Facebook, Twitter, Google, etc), may continue to appear on the Platform or on other platforms even after your User Generated Content is removed or your account is terminated. These Terms of Use remain in effect even after your account is terminated. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Order Verification

All orders are subject to our verification process for accuracy and payment validation authorization. For security reasons, we may contact you via email or telephone to request additional information. In order to protect against fraudulent activity, we must verify the bill-to and ship-to address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card's issuing bank has on file) while placing your order. Incorrect information will cause a delay in the processing time and possible order cancellation without prior notice.

Discount or Coupon Policy

All our offers, and coupon codes excludes New arrivals, Heavy items, Sale items, Gift Cards, Custom Orders. Offer cannot be applied to previously placed orders. Offer cannot be combined with other offers. Not valid on wholesale or bulk orders. We reserve the right to limit quantities and/or reject any orders based on stock on hand or other circumstances.

Any promotional offer may be modified or terminated at any time without notice. Offers not valid on cancelled or out of stock merchandise. Heavy and oversized items will require additional shipping. The customer will be contacted once an order is placed with a heavy or oversized item with an exact shipping quote.

Priority Dispatch

Your order is a priority dispatch. We make sure that it is shipped to you at the earliest.

Terms for Returning Goods

Starpro Combat products can be returned or exchanged within 45 days of purchase. To be eligible for return, the product must be unworn, unused and unwashed. The original tags and packaging of the product must be completely intact. The product must be clean, with no signs of wear or damage, such as scuffing or wrinkling. To complete your return, we require a receipt or proof of purchase. Starpro Combat is not responsible for any damages during shipping of the return items. In case of return, customers will be responsible for paying any necessary shipping charges incurred.

Only items purchased from Starprocombat.com can be returned through this process. Instructions regarding return labels will be communicated to the customer on the email they provide once purchase of goods is finalized.

Non-returnable items:

In the interest of health and safety, certain products cannot be exchanged or refunded if the packaging is open, even if they are new. These include:
- Undergarments
- Mouth guards
- Compression wear
- Protective cups and other items of intimate use

Terms for Exchange of Goods (if applicable):

We only exchange items if they are defective or damaged. Items must be sent back unused, in the condition in which they were received. For exchange requests, the customer will be responsible for paying the return shipping charges for the products.

Simply fill out the RMA form stating the reason for return/exchange. The returns will be processed within 5 business days after arrival at our warehouse.This policy does not cover normal wear and tear that can occur while using the product. Please ensure products are sent to the right address:

UK purchases

Unit 16,
Dulverton Road Electric Avenue Trading Estate,
Aston,
Birmingham,
West Midlands,
B6 7JJ,
United Kingdom

EU purchases

Ludwig-Erhard-Straße 4,
Mayen,
56727,
Germany

US purchases

1285a Southern Way,
Sparks,
NV 89431,
United States

Terms for Refunds (if applicable):

Refunds on goods will only be eligible once your product has been returned and inspected to be in its original condition and packaging, provided the item is returned within 45 days of purchase. You will be informed via email on the status of the refund.If your request is approved, then your refund will be processed and credit will automatically be applied to your original method of payment.

If it is not approved, the customer will be informed via email.Please allow up to 14 days for your refund to appear on your bank statement, as bank processes for applying credits vary by institution.

Shipping Partners

You will receive a code via email once an order is placed which will allow you to track your parcel through the particular shipping partner who will serve you.

  • Royal Mail and Parcel Force in the UK.
  • USPS and UPS in the USA.
  • DPD and DHL in the EU.

Customs Charges

Orders that ship to destinations outside the UK or the European Union may incur duties and taxes. Please check with your country’s customs office for details about your country's duties and taxes. Starpro Combat is not responsible for any import taxes, duties, or brokerages fees which may be incurred on your order

How do I sign into my account?

Starpro Combat allows account creation so that you can order seamlessly and receive offers and updates. The Sign In button at the top right corner of the website will allow you to sign into your account, or to sign up if you are a new customer

Shipping Queries and Concerns

For any questions or concerns that you may have, please contact our customer services representatives at support@starprocombat.com

Exchange and Returns

Please view the Starpro Combat’s Returns and Refunds policy here [link to policy] in order to check if your order is valid for return or exchange, or to understand how this process takes place.

Covid-19 Information

Our warehouse protocols take into account the health and safety guidelines provided by the Center for Disease Control (CDC) and the World Health Organization (WHO), so you can rest assured that your goods have been sanitized in order to protect against the spread of Covid-19.